Clinic Complaints Procedure

If you wish to complain about our service, please let us know. We welcome feedback about the service we provide. We have a practice complaints procedure to help resolve problems quickly.

How to complain

Most problems are best discussed and hopefully resolved when they arise.

However, if you wish to make a more formal complaint then please do this as soon as possible, preferably within a few days to enable us to address the matter promptly. Complaints should be addressed to either:

Aysha Hallam, 82 Newland, Lincoln LN1 1YA.  or


Darren Barnes-Heath, 82 Newland, Lincoln, LN1 1YA

Alternatively, you may ask for an appointment with either of them

Please be as specific as possible about the complaint which you wish to make to allow us to investigate the matter thoroughly.

What will we do

Normally, we will acknowledge your complaint within two working days (however Aysha usually works on Tuesdays and Wednesdays) and give you an explanation or arrange a meeting within ten working days.

Complaining on behalf of someone else

We observe strict rules of confidentiality. If someone is complaining on your behalf we will require written authority from you so that he/she can act on your behalf.

Unresolved Complaints

If the complaint remains unresolved, you may refer the matter to the profession’s statutory regulator, the General Chiropractic Council, Park House, 186 Kennington Park Road, London, SE11 4BT.  020 7713 5155